Walkers Fiasco ........

got a call from walkers yesterday, collection of 9 ybs betweern 1 - 3 pm today, got them all boxed up ready, filled in the transfer form and waited , 2 o clock got a phone call from walkers "whats yer post code again ?"

ls9 i said, WHAT !!! he said, ive got sl9 and im in slough !!!!

needless to say the ybs are back in my loft for next weeks collection ............the mind boggles

Sadly you couldn't make it up.

Good job he was not on a mission to Mars.


TECHNOLOGY ??????.


Regards.

Oh, how things change, eh!
When they first started, friends etc. gave them a great write up. Seems too that they became very well thought of and reliable. They shone as beacons to get the trade...

Sadly, as so often the case when achieving what they wanted, the desire to please fades. The attitude changes to from 'We do care and want to provide a good, if not, great service. Be assured we do care'.

Now they have a name and regularly work etc. so it may well be the case, as it so often is 'Look we are trying to cater for very many fanciers, and we get overstretch from time to time (very trying it seems).
The case being of 'if they don't get the job another company will... and might do a better job! they might be better even! Best not let any slip through the net …So tap dance, fob them off till we can fit them in.


At days end - if that is the case - it would be better to say 'Sorry, we can't help at present. So could say like 'It is better to be truthful up front. We feel its better to say sorry now than to let you down later. However, please always give us a chance in the future to satisfy your needs'.

However, the truth is that they often get swamped. Indeed even too big for their' boots and start to believe that they are be all, and the end all and the fancier will have to suck it up... after all, they will be back … if not so what we have plenty on to keep us going.

unusual for them mind you not used them for a while ….what a mess about

Was a time when a site put out such happenings. Don't recall which it was now but think it was ….

Terrible that ...I don't know why they don't ring to check details the day before,  after all it's only a phone call

Scared! and don't want you to go else where. Not even the once in case to have a good service or such and stay with them in future.
Success means growth. Growth till an expansion is needed. But not always affordable or practical for a short term. Extra costs not meriting a seasonal happening … dead months of money.

try again tomorrow, lets see if they get it right this time ..........

all ybs collected at 9.00am this morning, was the regular driver who always collects so alls gone well this time ..........

Good to hear David … maybe they will give you a big discount on your next order

Got their in the end dave hope they do well for the new owner

David wrote:

all ybs collected at 9.00am this morning, was the regular driver who always collects so alls gone well this time ..........

Glad it's all sorted etc David Even I here stuff things up at times I'm so maybe just a small annoying moment in time I suggest with your local carrier there as on average it appears they run a good service on average & would be missed if not on the scene type of thing for the average flyer in your neck of the woods there from my end here.
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